FAQ

1. What is Everhere?

Everhere’s mission is to change how the world views and deals with death. It is a next-generation platform, which is not tied to any specific funeral home, dedicated to aggregating quality, unbiased information about death, death planning and the death care industry. It also centralizes publicly available obituaries from around North America so that people have a go-to source to never miss the passing of a loved one ever again. Note that we aggregate basic obituary information (facts only) by city simply to make it easier for people to be informed in case someone they know has passed. Our services are free and we do not break any copyright laws.

2. Why are there no photos on obituaries and the text is different from the original?

By law, we can only post obituaries using basic facts: names, cities, and dates. We do this and add text, along with a list of predeceased and survived relatives. Only obituaries posted by the family or funeral home directly to our website have photos and original texts. We encourage families to add photos and upload original texts to their loved one's obituaries for free. We also encourage funeral homes to work with us by sharing their obituaries with permission from families. Funeral homes can share obituaries with us through our affiliates section for free to receive monetary aid for families to help with funeral costs.

3. It seems that people can purchase items on your website. Where does the money go?

These options are provided if someone would like purchase memorial gifts, send sympathy flowers to the funeral services or family directly, or buy other products or services. The fees for lighting a candle go towards the development of our company, since our company provides our online services for free. Flowers that are purchased on our website are fulfilled by local florists. The person purchasing the flowers must provide the address of where the flowers are being sent. There is no obligation for anyone to purchase anything from our website. This service makes things simpler for those who wish to send flowers as flower orders are automatically sent to the closest local florist of the recipient. You can also leave condolences when a candle is lit or flowers are sent; an image of a candle or the image of the flowers you purchased will appear in your post. We also sell other products and services through affiliate programs. The money earned is shared with the family when the obit is claimed.

4. What is claiming an obituary? How do I do it?

Claiming an obituary is providing proper documentation proving that you can rightfully activate donations to be received by you or a charity of your choice in memory of the deceased. You will also receive the majority of commission earned through sales of candles, flowers, and other products by family and friends. To claim an already existing obituary, click “Learn More” in the grey box titled “Are you a family member?”. You can then click “I claim this obituary” to proceed. You can also claim an obituary when creating one on Everhere, which is free.

5. Is it free to send condolences?

Yes, you can write condolences directly on the obituary page, which appear in the “Sympathy messages” section.

6. Are families notified when a candle is lit or condolences are sent? How?

Yes. When someone lights a candle and/or leaves condolences, they receive an immediate pop-up asking them if they wish to notify the family. If so, they must select the platform they wish to use to notify the family and supply an email address or social media account name of the family member they wish to share their message with.

7. What is the location indicated on the obituary?

The specified locations on the obituaries could vary in meaning. The location can be where the deceased resided, the city of passing, or the city of the funeral home which provided services for the deceased. If, at any time, a member of the family wishes to change the location on their loved one’s obituary, you can submit a modification to be approved. The location is used to categorize the obituary by city for search purposes and free subscribers.

8. If there are errors in the obituary, can they be fixed?

Yes. Contact us directly and notify us on what needs to be changed and we will make the necessary changes upon request. You may also click “Submit modifications” and edit the obituary yourself. A member of our team will then review the changes that were submitted.Please note that some obituaries may not appear on our website exactly how they were first created due to the wishes of some funeral homes.

9. Can an obituary be removed?

Yes. If you would like to remove a obituary, click on the “Report this page” button located underneath the “Send Flowers” button. Please note that the link to the obituary might still be viewed on internet search engines until their maintenance is completed. However, when that link is clicked, the page will not be found because it had already been deleted by Everhere.com.

10. How do I light a virtual candle?

Click "Light a candle" then click "Light your candle" and fill in the boxes with the necessary information. Then click "Continue" and select the duration of time you would like the candle to burn and pay the associated fee. Once completed, you can share your message with the family directly by clicking one of the share icons that will appear in the top corner of your message box and providing the email address or social media name of a member of the family you would like to share it with.

11. What is the refund policy?

If you are not 100% satisfied with your purchase of the products we sell, within 120 days from the purchase date, we will fully refund the cost of your order.

12. What is Everhere.com’s privacy policy?

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. Please click here to read our complete Privacy policy.